BAD SERVICE AT PICK N PAY NORTH GATE MALL

Item: Pick n Pay
Rating: 1
Author: ben H

pick n pay northgate customer service is very bad, the manager is very unprofessional

The rights of customers are violated with the excuse that good customer service is suspended because of declaration of disaster management, lockdown i am ashamed to report that there is no black excellence from the manager, i hope the junk status hit pick n pay brand very hard so they close stores, and the authorities need to step up and protect consumers from poor and bad service as customers are abused by pick n pay and rights are violated

i will advise people to go to other stores and boycott pick n pay brand so pick n pay can be hit hard and improve on their customer service

i am a very dissatisfied customer

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

13 Apr 2020, 13:50

Good day Ben,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team

Pick n Pay's reply13 Apr 2020, 13:50

Official

ben H's updateReviewer Update

13 Apr 2020, 15:21

Good day

i do not think it will be resolved as it is a norm or usual response that pick n pay view the incident in a serious light but i know there wont be any consequence management

pick n pay tolerates bad service and i shall be advising people to seek other brand and boycott pick n pay

pick n pay is a brand that does not take its customers seriously and i hope sooner they have a big bad PR THAT WILL eventually cause the demise of the bad brand pick n pay

ben H's update13 Apr 2020, 15:21

Reviewer Update