Bad service at Pick n Pay Bel air regarding tymebank

Morning I hope to find the readers in good health even though I'm said and disappointed about the service I received at Bel air pink n pay... I'm not sure where to withdraw tymebank money where you need it... Walked in with pink n pay tymecode that expires in 30min and I wanted to shop there since I forgot my tymebank card and I was told she doesn't have money and there is nothing she can do