BAD SERVICE AT HYDE PARK CORNER

My collegues and I, have been buying lunch at Pick n Pay Hyde Park Corner for the past 4 years since 2015. We have never experienced bad service from any of the staff but recently we've been experiencing the worst service from a cashier by the name of Lorna. We have had many experiences with this particular individual who will throw us with plastic bag and ask us to pack it ourselves but when there's a white person behind us, she will pack for them. Last week Wednesday 13 November 2019, we went there to buy lunch and she was packing this time around, the cashier asks her to fetch a pack of cigarettes from the kiosk and she blatantly ignored her while engaging in a full conversation with the other lady who was packing. Upon noticing this pattern from this individual, we decided to call the customer service manager by the name of Mpho. Unfortunately, she casually dismissed our claim and told us she will sort it out but to her surprise one of my colleagues was still in the store when we left and saw this manager and the accused individual laughing off at our claim, saying we want to be like white people.

Honestly, we believe if this complaint came from a white person, this complaint would have been taken more seriously. Black on black service is the worst and we have experienced this first hand from this lady called Lorna who is very arrogant and won't even bother to apologize. As a result, we resort to driving about 5/6 KMs just so we can buy lunch from a different Pick n Pay just to avoid being treated like second class citizens.

I am very disappointed, take nothing away from the rest of the staff, they're wonderful and friendly but this lady just ruined our experience repeatedly and the fact that our complaint was taken with a pinch of salt shows no intention of fixing bad service.

I pray something will be done about this . The lady is Lorna and her manager is Mpho.