Bad service ASAP delivery

The picknpay asap service should be called next day delivery nit ASAP coz this is the second time i am getting very bad service in the kemptonpark area. I ordered at 12:57 today and it is noe 15:23, no order. The delivery app had an estimated delivery time of 14:00 when I ordered. It is now showing 17:00. This will be my last order. This is not acceptable at all. My kids are waiting and if they had not taken my money already, I would have cancelled