Bad Service Angry Customer

**** service I am getting from Pick n Pay I am so angry right now, I placed an order online to be delivered in Durban Chesterville I paid everything was fine, Got an sms that my order would be delivered today between 10:24 and 11:24 next think I get a call from their call center that they can not deliver in that area which they have delivered before due to it being a high risk area I understood and told the guy I cannot collect as I am in Gauteng and this is for my Daughter isn't their an alternative he told me he would find out from the store(Durban North Hyper) and get back to me since that time in the morning no one has called me back. I decide to call and find out what is happening, 1st consultant I spoke to said she need to find out from the online team and get them to call me back I waited with no call back, I called again 2nd consultant from the online team said I would need to speak to the store directly and he gave me the number.Note no one wants to sort this problem out I have to keep calling with my own airtime...I called the store and they told me the order has been cancelled I asked who gave you permission to cancel and was advised the online team why I was still talking I was told she can not help me I should speak to the online team and she dropped the phone. I am sitting here right now and I don't know what is happening for an order that I paid for and no one can help me or try to help me. What service is this from a company that I have always supported?