Bad service and very rude staff member

I was at your Pick n Pay Fourways Mall store at 17:44pm Monday the 31st of October and was at the tills where I purchased a bottle of Raw honey(cashier’s name Elizabeth Mtileni) The pricing at the till didn’t correspond to the one I saw on the shelf I took a photo of the advertised paper with the bottle of honey in front of it. I saw that the bottle on the promo page is not the same as the one on the shelf but however the way it was displayed it gives an impression that the bottle is on promo. There was a rude gentle man wearing a funny looking mask approached me by the name of Howard and Christina was the manager present at the till and wanted to see the picture on my phone that I took of the promo. He told me it’s not the same and I responded to him that I fully understand what he is saying but that was FALSE ADVERTISING and he refused to give me for that price I saw on the shelve. I clearly said to him that I want it for that price as I even have a picture on my phone. He was so rude that he walked away without looking at me and said NO!! in a rude tone.

That’s not customer service if your staff members speak to customers in that tone. Was so disgusted that I asked the cashier to void the raw honey and paid for the stuff that I had purchased and walked out of the store.

I would appreciate your feedback regarding my complain.