Bad service and sour milk
I recently called the customer care line regarding milk that has gone sour. I was given a ref. number and told that someone will contact me.. I am still sitting with this milk (which by the way, the day I called to complain about it, the one burst in my car and now my car SMELLS, will you pay for that too???) and no one is making contact??
PnP is terrible... I dont understand your poor service delivery, even instore, everything is "everyone elses job" no one takes responsibility
Good day Leya,
Thank you for taking the time to write to us.
Please accept our apologies for the poor product experience.
We have been advised by our Corporate Brands Team that they have sent communication via post with a gift card on 18.04.2018.
Please keep a look out for the letter sent to you. We will not be able to advise as to how long this will take to reach you as this is dependent on the S.A postal service.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Leya,
Thank you for taking the time to write to us.
Please accept our apologies for the poor product experience.
We have been advised by our Corporate Brands Team that they have sent communication via post with a gift card on 18.04.2018.
Please keep a look out for the letter sent to you. We will not be able to advise as to how long this will take to reach you as this is dependent on the S.A postal service.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas