Bad Service and no response to my email

Good day Mr Noble Trust you are well I got home from work this evening and my brother's came to test the machine. The machine is working fine,however the anti rat cover that Terence gave me belongs to another washing machine. He took it out of another machine and handed it to me. Can you please advise as to whether you have the correct one for me so I can collect on sat. This will be the third time I'm driving up and down for missing parts which should have been checked last sat when I was there. If not,I will return the machine . Thank you. I am yet to get a response on this email i sent yesterday. If you guys has sent out the LG technician to my place like Nathaniel promised on Monday, i would not have had this problem.