Bad service and no or poor feedback from Pick N Pay

On 30 January 2025 I requested R25,30 on my smart shopper card but I never realised that the card on the Pick ‘n Pay app was my lost card and I never received the refund. I brought this to their attention as per reference number ***9 and they kept referring to my R205 refund I received and after I changed my card number. I was asked to send bank statements and my bank confirmation details and to date, nothing has been received. Thereafter, I made a purchase online and used my points for an online purchase on 19 June and the points was deducted but the amount that was debited off my bank account was the amount without the points. What’s the point of redeeming points if you still pay the full price. I don’t remember how much this was but I think it’s was around +/- R20. Today, 9 August I purchased online and one item to the value of R20 was not received. It states online that the correct amount will be debited off my account…surprise surprise the full amount of my purchase was debited. It might not seem as much but if a company can ***** +/- R65 from one person how many people aren’t they conning out of money? It all adds up. I want my R65 back. Whether in money or points. My smart shopper card is *** to verify the above. Customer service is below average as people do not read with comprehension and queries are never resolved. I took the first two matters to their client service email address…first one, no matter how much I told them I’m referring to R25.30 and not R205 they still continued to refer to the R205z the second one > Your request (***) has been received and is being reviewed by our support staff.< was received but no response ever received. I’m not even going to bother querying today’s transaction because I don’t have high hopes for a response.