Bad Service and No Customer Care at all

Good Day Today I went to Pick n Pay Dobsonville, I bought 5kg Meal PnP Brand. I took a Taxi home, when I arrived at home later, my woman opened the bag and she was cooking and she found out there were worms, I took the bag back to the shop. When I arrived at the shop I went to the Customer service desk where a manager is always there, there were four ladies and they were talking and never showed interest to assist me, I explained my challenge to one of them and she just told me that I went to the kiosk. I found 2 ladies at the kiosk, I explained my challenge, she didn't say anything, she just asked for a slip, then she requested my name and surname. She then gave me a slip to sign and give me a refund without saying anything or apologising. The very same thing once happened at Pick n Pay in Centurion, they were very apologetic and they showed remorse, above that I was replaced with a new productX2 and also I was reimbursed for my fuel money. I am very much disappointed with the behaviour of PnP Dobsonville Staff. I would Love to receive an apology from the shop Manager and from Pick n Pay at Large, before I go to Media and embarrass the whole PicknPay Brand. I also need to be reimbursed for my transport fare and my time. Please contact me within 24Hrs on ***, thanking you in advance for your assistance and consideration. Regards Gustav Mashike.