1 reviews | Active since Oct 2016

07 Oct 2016, 08:11

BAD SERVICE AND INCORRECT PRICING

<p>This is the second incident in 2 months that I've had at this Pick 'n Pay. I went to Pick 'n Pay last night to buy a few items. As i walked in, there was a display of coconut water advertising buy 1 get 1 free. I went to the till to pay and checked to confirm the one was free. It did not ring up free. The teller had to call the manager. The manager took his time to come, first helped another teller with something (not customer related) and then came to assist. When he got to the till I repeated what the issue was. He looked at me like i was crazy and said he would go check. Fair enough, go check, but don't look at me like im trying to ***** your money! I am a paying customer! He came back 5 minutes later and confirmed I was correct. No apology or anything for the inconvenience. He just removed the item. When I enquired about Pick 'n Pay's incorrect pricing policy, he said there is no such thing. Disgusting service. The manager was unfriendly and unhelpful to say the least. I am 8 and a half months pregnant, do you think I want to waste 15 minutes of my time because of incompetance and then i don't even get the courtesy of an apology? This is the last time im going to that Pick n Pay. Quite frankly checkers and spar are way better.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Oct 2016, 09:42
Official

Good day Melanie

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team.

Our Double The Difference policy will not apply to a: Buy 1 get 1 free promotion. as the products are scanned individually and the discount deducts automatically.

To learn more about our Double The Difference policy, please visit>>> http://www.picknpay.co.za/customer-communication

Kind Regards

Anwar Mooideen