1 reviews | Active since Jul 2018
Bad service and communication.
The communication at pick n pay regarding competitions only benefits the store, Why was is not communicated with customers that the recent stamp competition for pots only means you qualify for 1 pot for the entire booked filled with stamps of over R4000.
We have opted to shop with store because we believed it had benefits, and chose to part take in the competition.
first we were sent from pillar to post regarding the pots, now we suddenly qualify for 1 pot.
Next time communicate fully with consumers so we decide if we want to participate or not. Do not sell us false information than later explain further when we spent our funds.
Good day Ipeleng Tsolo,
Thank you for taking the time to address your concerns with us.
Apologies for the inconvenience caused, we will share your concerns with our team.
The terms and conditions for the stamps promotion stipulated that for every booklet you qualify for one pot.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Customer Care Team
Good day Ipeleng Tsolo,
Thank you for taking the time to address your concerns with us.
Apologies for the inconvenience caused, we will share your concerns with our team.
The terms and conditions for the stamps promotion stipulated that for every booklet you qualify for one pot.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Customer Care Team