ZM
Zinhle M

1 reviews | Active since Oct 2018

05 Oct 2018, 12:46

BAD SERVICE AND ATTITUDE FROM STAFF AND STORE MANAGEMENT!

They wouldn't let us pay using an ifundi card, said they needed a student card. We did not have a problem with that, however we felt is inconvenient since there was no communication or notice up to inform the customers. When we asked for the manager the teller (who didn't have a name badge) cashed up, closed her till and left us standing there. Another lady (without a name badge) with a guy named Nathi came to us, **** and said to us Nathi was the store manager. We told them Nathi was not a manager and requested to speak to a manager. The manager (who also didn't have a name badge on) whose name is Andrew "according to the staff" summond us to come to him (where he was sitting- at the customer service station). We spoke to him and he said it's ok we can pay with ifundi card. As we were about to pay, another guy came and said Andrew instructed him to stop us (apparently another manager said we must not be helped) a guy by the name Sandile also said he was a manager and told us pick n pay has lost a lot of money because of ifundi. The treatment we received at pick n pay Orange Farm was sickening and what makes it worse is the fact that this was not the first time I experienced bad service at that particular store. SO MUCH DISRESPECT!!!

0
Replies (1)
Pick n Pay
Pick n Pay's reply08 Oct 2018, 16:03
Official

Good day Zinhle,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas