1 reviews | Active since Jul 2016
Bad service and attitude
<p> On Saturday 2nd July I did my monthly groceries. One of the items were a 1kg Flora Light margarine. On Sunday when opening the margarine to use it loode disgusting. A thick yelloe layer of fat on top and watery. On Monday 4th July I returned to P&P and the lady at goods return told me to get another one and come back to her. On return to the counter she was no longer there and another lady told me the manager said he is not aloowing this. I asked her to call him and after waiting for about 10min he approached me with one hell of an attitude. Told me I did not buy it like that he does not sell maragarine looking like that as on delivery all his stock goes into the fridge. So I asked if he is calling me a lier and he pulled up his shoulders. When I said I will report this to headoffice he said do as you please. Well needless to say he was rude. </p> <p>2. I also wanted to buy a slowcooker on special and was told they do not have stock as it was not delivered yet. So here we go with false advertising or not. I was given a rain check but they still do not have stock. Birthday special is over days ago.</p>
Thanks for the prompt reply
Thanks for the prompt reply
I would just like to thank everybody that was involved in my complaint. A special thanks to another manager Peter from P&P Lifestyle Centurion for the prompt and very professional way of handling this matter. He contacted me on Tuesday 5/7 and apologised and assured me the matter will be sorted. I received another call from him on Wed 6/7 to say I can collect my slow cooker and new margarine. On arrival at P&P I got excelent service and was able to shake Peter's hand and thank him in person. Well done. It's just a pity that matters have to go this far. I sincerely hope that the other manager that caused this issue will get proper training in customer care and P&P policy.
I would just like to thank everybody that was involved in my complaint. A special thanks to another manager Peter from P&P Lifestyle Centurion for the prompt and very professional way of handling this matter. He contacted me on Tuesday 5/7 and apologised and assured me the matter will be sorted. I received another call from him on Wed 6/7 to say I can collect my slow cooker and new margarine. On arrival at P&P I got excelent service and was able to shake Peter's hand and thank him in person. Well done. It's just a pity that matters have to go this far. I sincerely hope that the other manager that caused this issue will get proper training in customer care and P&P policy.
Dear Leonie Holt
Thank you for the feedback
I will forward your comments through to management responsible.
Kind Regards
Marise
Dear Leonie Holt
Thank you for the feedback
I will forward your comments through to management responsible.
Kind Regards
Marise
