1 reviews | Active since Nov 2011
Bad Service and attitude
Bad service with attitude received from Thabo if that's his name (details on the slip: Cashier -Temporary ***6). I get to the till i request a cash back of R580 before i pay for my two items immediately the answer I get from Thabo was I don't have it with attitude then he looks at the girl who was packing the parcel for him and tells her that I'm asking for cash back and the girl also says there's no money. After ,Thabo shows me a long queue at the kiosk where we buy lotto tickets and says I can get the money from there then I looked at him without saying anything or moving, only then he ask other cashiers if they have money and all said they don't have. Then I asked him to process my two items and give me the change of the R580 and the answer I got is I told you I don't have money. Then I asked him how much does he have in the till and he didn't answer me only to find that he doesn't know how to process that kind of transaction as he asked the packer to assist him. One lady came I think she was the supervisor and she assisted him to process the transaction and to my surprise the till opens and he had 2x R200 notes 2x R100 notes on his hands which in total it's R600 that time he told me he doesn't have money. I was angry because he wasted too much time giving me attitude and not willing to assist me as if I had time to argue with him or teach him how to do his work. His customer service and attitude was very bad to a point I felt a need to lodge this complain. Hopefully he will learn how to treat customer right.
Thank you for your reply. The store name is Pick n Pay Loch Logan in Bloemfontein at Waterfront
Thank you for your reply. The store name is Pick n Pay Loch Logan in Bloemfontein at Waterfront
I received a call from a lady by the name of Lebogang she is the manager at that store. She asked me what happened and I asked her if the Head Office didn't send her the complain I logged and she told me they did but still I summarized what happened to her again. She apologized for the bad service I received and she told me that she doesn't know how Thabo ended up doing a cashier work since he is a packer and knows nothing about custoner service; that was shocking news to my ears. Then I said the person who gave him money and allocated him a till to work on is the one at fault and I had to get bad service because someone who didn't do things right from the beginning. I so wish people could understand the importance of servicing customers on a daily basis, regardless that that customer purchased one thing or a trolley full of items. Good service is important and one has to be passionate about it to do it right all the time. All I can say is WOW to how a packer was given a till to work on without experience.
I received a call from a lady by the name of Lebogang she is the manager at that store. She asked me what happened and I asked her if the Head Office didn't send her the complain I logged and she told me they did but still I summarized what happened to her again. She apologized for the bad service I received and she told me that she doesn't know how Thabo ended up doing a cashier work since he is a packer and knows nothing about custoner service; that was shocking news to my ears. Then I said the person who gave him money and allocated him a till to work on is the one at fault and I had to get bad service because someone who didn't do things right from the beginning. I so wish people could understand the importance of servicing customers on a daily basis, regardless that that customer purchased one thing or a trolley full of items. Good service is important and one has to be passionate about it to do it right all the time. All I can say is WOW to how a packer was given a till to work on without experience.