Bad service after PnP driver drives into our wall.

Item: Pick n Pay
Rating: 1
Author: Hennie P

A driver for online shopping drove into our wall. We submitted a claim but the lady dealing with the claim - Roseline Bryant does not get back to us after several follow ups. I tried to escalate this to a manager but she refused to transfer me.

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Replies (1)

Pick n Pay's replyOfficial

26 Mar 2019, 11:34

Good day Hennie Pretorius,

Thank you for choosing Pick n Pay.

Please accept our apologies for the bad service experience and inconveniences caused to you.

We view this incident in a very serious light, we are busy addressing this with our online shopping management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
The Pick n Pay Team

Pick n Pay's reply26 Mar 2019, 11:34

Official