BM
Bongani M
1 reviews | Active since Oct 2017
15 Dec 2019, 12:26
Bad service
I was disappointed when I got to pick n pay in Maude Mall in Atteridgville I do my groceries in this shop every week I was refused a trolley when I got to the shop by the guard I asked them to call their manager she also ec****d the same words and say I must start my shopping on her store I told her that she can't choose for me on my where to go first.I'm truly angered by this because if I was in the suburbs I won't get this treatment is there a policy in pick n pay that chooses where people should start their shopping?
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Pick n Pay's replyOfficial
17 Dec 2019, 13:40Good day Bongani Maseko, Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad service and inconvenience caused. We are addressing your concerns with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply17 Dec 2019, 13:40
Official
Good day Bongani Maseko, Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad service and inconvenience caused. We are addressing your concerns with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team