Bad service

The last two times I ordered from them there was something wrong with my delivery, first one I was charged for everything I ordered however I did not receive everything. Did request a refund for the one item however was declined,. Ordered today and received full order however the bag of potatoes contained 2 rotten items that you can smell a mile away and I don't understand how someone can pack something for delivery with that smell. I will not use their delivery again.