Bad service

On the 02.07.2023 I purchased a 2 x plate gas stove from my mother. Due to load shedding I thought this would be ideal and be of great use to my mother.

At fist my mom was very scared to use gas and I had to convince her, Nearly a month and few weeks we got someone in set up the 2 x plate with gas stove and we noticed the one plate had a problem, on its lowest setting the flame still came out extremely high.

My mom never go to use the stove and I brought it in immediately. I was very upset because my mom got rid of the box and I still made my way to Long Beach Mall my FAVORITE STORE. I went in with proof of purchase receipt and the gentleman Trenton explained the procedure, very polite and told me the item will be send away for review from suppliers and I WILL receive a courtesy call and update. 4 weeks later I went back to the store and Kamiela Jaftah assisted me , very sweet and apologized but no feedback and no managers was available to assist. I left the store and went back another 2 weeks later, Shielda helped me but still no luck. The following weekend I went back and the manager Marshall in that department assisted me, by this time I’ve had it!!!!! STILL NO CALL BACKS OR FEEDBACKS and its been more that 6 weeks. I requested my money back to the poor services and he refused.

He went to the back of the store for about 15 mins and came back and told me HE WILL CALL THE SUPPLIERS and CALL ME BACK, it’s been ANOTHER 2 WEEKS AND I’M Done!!!

I find this service disrespectful abd unprofessional. No feedbacks and with the amounts of load shedding my mom sitting without a stove.

CAN I PLEASE JUST HAVE MY MONEY BASCK IMMEDIATELY!!!!

Kind regards

Ashley Brandt