MJ
Monaheng J

1 reviews | Active since Aug 2017

08 Sept 2017, 11:01

Bad service about the floor manager of Aliwal North Pick n Pay

I am complaining about the floor manager of Aliwal North Pick n Pay. A customer bought three bags of 2kg chicken and left after few hours a customer came back complaining about the other two bags that are rotten. Instead of listening and understanding the story of the customer, the manager started shouting at the poor lady asking the lady what will he benefit from those bags of chicken. The lady couldn't explain further cause he was intimidated by the floor manager of the shop.. the customer that was near the scene intruded and saved the lady that was shouted by the manager of the shop. Customers and stuff of Pick n Pay are always threatened by this guy.. our only hope about this bad service towards people is Hellopeter. We so wish you take action

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Sept 2017, 10:34
Official

Good day Monaheng,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas