CO
Candice O

1 reviews | Active since Mar 2009

24 Jan 2020, 12:22

Bad service

I have had a few customer service issues with 2 different pick n pays. 1st was today at Pick n Pay Alberton city, they a special on 2 x Chelsea buns or copanhagens for 10.00 when I went to the bakery counter and asked about the special, Vuyo argued with me and said there was no special, so I pointed to the sign and said I wanted the special she then proceeded to make me wait while she chatted to her friend, and then told me she could not mix. So I told her to forget as she had such an attitude, I just put my shopping down and left.

I have also had problems with the service at Pick n Pay Steeledale where there was a man accosting people for me and I felf unsafe when I told one of the staff he told me to go to security on the other side of the shop, whilst he was texting on his phone. They simply do not care about the customers. Their pricing is often wrong especially when it comes to their specials and you often have to argue at the tills about their pricing. I think I would rather shop at Spar and checkers from now on.

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Replies (1)
Pick n Pay
Pick n Pay's reply27 Jan 2020, 11:21
Official
Good day Candice, 
 Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.  Please accept our apologies for the bad service and inconvenience caused.  We view this incident in a very serious light, we are busy addressing this with both stores management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team