Bad service

I wrote about my microwave someone contacted Keegan, a week ago he asked me to give him a day or two to come back with feedback tomorrow will be a week since I spoke to him. I did appreciate him reaching out and explaining that's all I wanted but now we back with no feedback again. My electricity bill us up with a 1000 more ( yes prices went up) but also me usingmy stove & oven to warm up food for the last month as it's still at Pick n pay and not sent out for fixing. Why do we get warranties if no one is doing anything!!!!!!!