BAD SERVICE

I PLAVEC AN ORDER TODAY - FUNDS WERE TAKEN , AND 2 SECONDS LATER ORDDER CANCELLED NO FUNDS - I SPOKE TO PHOZISA CHULE - WHO MADE THIS A SIMPLE THING BUY SAYING A MUST SEND PROOF - SEND PROOF BUT NOW THEY ARE SAYING I MUST CONTACT MY BANK - AND MY BANK SAYS I MUST CONTACT PNP TO WRITE A FORMAL LETTER WITH ALL MY DETAILS EXPLAINIGN WHAT HAPPEND - MIND YOU ITS ALMOST MONTH END , THIS WAS THE LAST CENT IN MY ACCOUNT - PLEASE RESLOVE THIS ASAP