Bad Service

I'm disappointed with terrible service that was received from Orange Farm Eyethu mall pik n pay whereby we sent in our dad to exchange Aim Kettle a week ago they told him to call the manufacturer then we did. we spoke to the lady from Aim(Joy) and she explained that as long appliance is less than R300 Exchange can be done Monica and Manager at store need to do the exchange and they shall be credited accordingly but they still refused and said that the Kettle needs to booked for repair that will take 3-4 weeks of w