Bad service

I went to exchange to items of clothing( 21/6/2025) ar the pnp clothing at Amajuba Mall Newcastle.

The lady that I presume is the manager/supervisor is quiet a rude person, yes I know it's a little impossible to find clothes for a person who is on the bigger side( my son bought us gifts not realizing the size tshirt wouldn't fit my brother) however we went in to go exchange or possibly get a refund). The lady was quiet rude when she said to us she doesn't have cash on hand to do the refund, we should come back around 13h00pm, she then said why don't you put the amount on a gift card as you can use this refund for either clothing or as she emphasized groceries. She made my brother feel so insulted, this is also not the first encounter we have experienced with this lady where she has being rude. If she really wanted to assist the customer then she would of, you want to tell me a store hasn't got a cash float on hand to refund a client.( it wasn't even that much, the amount was under 500). Such attitudes from store staff are the reason why stores start losing customers, in this current time as it is Pick n pay are already closing their doors and becoming unpopular amount the public.