Bad service

I ordered wine from pnp on the 5th July. I then emailed them to cancel as soon as I saw that the delivery was only the next day. I needed the wine for that evening.

They then canceled the order and reversed my money. On the 8th (2 days later) they debited my account again for wine I canceled. I did not receive the product, but money was debited. I got a call from customer care and I was told to wait 10days and that my money will reflect no later that the 20th July. To date nothing has reflected as yet. I am sending emails, but I am getting no joy.

This is the worse service ever and I will never advise anyone to use pnp ever.