Bad service

I've been having issues with the asap app. Trying to reset my password, they send me a link, change my password & nothing happens. I've sent numerous emails, ticket nos are issued,noone gets back to me. I placed an order a few days ago, I didn't log out but when I wanted to track my order it required me to log in again, thats when I requested a password reset. My order took over 3 hours, I couldn't track it. I sent them an email for help to no avail. I then sent them 2 more emails requesting my order to be canceled as I cannot track & I have resorted in using mr delivery, got another ticket no, noone contacted me. 3 hours later the driver comes with the order, I tell him I canceled the order on email, can he take it back as I've already used mr delivery, the driver said he cannot, as the store is already closed so I had to accept a canceled order. To this day I have not received any response from pnp, I still can't go into my app, nothing. Honestly so disappointed in their service