Bad service
I have complained many times about the ASAP app. I am meant to receive a message and given 10 minutes to change an out of stock item. I always receive the message AFTER I was billed and just before delivery. Why?? I have suggested having a replacement item choice for out of stock items. I still have not received a response. This morning (Saturday) I placed my order at 8.45 because they might be busy. It is now 13h00 and I still have not received it. This is unacceptable!!
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Replies (2)'s updateReviewer Update
14 Mar 2023, 08:46I want to know who gave permission to cancel my order on Saturday, 11 March. As per my complaint, I placed the order at 8.45 because I know how busy it can be on Saturdays. I called at 13h00 to enquire why I still have not received my order - this is the lady who probably canceled my order. I called again at 15h00, to be told that my order was canceled and my money was refunded! What kind of service is this? I just read a review where someone is waiting 2 months for her refund!!! I want to see when I will get my refund. You say within 10 days? We will see ...
Order number: ***
Order number: ***
's update14 Mar 2023, 08:46
Reviewer Update
I want to know who gave permission to cancel my order on Saturday, 11 March. As per my complaint, I placed the order at 8.45 because I know how busy it can be on Saturdays. I called at 13h00 to enquire why I still have not received my order - this is the lady who probably canceled my order. I called again at 15h00, to be told that my order was canceled and my money was refunded! What kind of service is this? I just read a review where someone is waiting 2 months for her refund!!! I want to see when I will get my refund. You say within 10 days? We will see ...
Order number: ***
Order number: ***
's updateReviewer Update
27 Mar 2023, 09:25I keep on getting emails and sms's that my refund was paid, but this is now week three and I still have not received my refund. If you refunded me on the 12th March, according to the app then surely my account would have been credited? Something is majorly wrong here. So many clients on this site is complaining about not receiving refunds. PLEASE RATHER PUT MY REFUND IN MY WALLET SO THAT I CAN USE IT IN THE APP because I have a feeling that I will never get my money back. Totally unacceptable 😑
's update27 Mar 2023, 09:25
Reviewer Update
I keep on getting emails and sms's that my refund was paid, but this is now week three and I still have not received my refund. If you refunded me on the 12th March, according to the app then surely my account would have been credited? Something is majorly wrong here. So many clients on this site is complaining about not receiving refunds. PLEASE RATHER PUT MY REFUND IN MY WALLET SO THAT I CAN USE IT IN THE APP because I have a feeling that I will never get my money back. Totally unacceptable 😑