Bad service!!!

I kept giving Pick ‘n Pay a chance and today they had their last chance. I ordered on their ASAP app yesterday 25th and my order was scheduled for delivery between 17:00 & 17:30. To cut the long story short the order was never delivered nor was I contacted regarding details of them not delivering. This morning 26th October I had still not heard from them. I logged in on the app only to learn that my order is scheduled for delivery today. As I was patiently waiting I got a call from their support informing me that they can’t deliver to me due to road closure in my area. Mind you, these road closures have been widely communicated weeks ago. I was then given 2 options 1 was to collect the order from them or 2 they cancel the order and refund me. I declined both as I felt they do not take me serious as a client. They cannot keep my money with no explanation then come with arrogance telling me to make a choice.

Pick ‘n Pay kept my money overnight with no explanation. My order was delayed and that didn’t bother them enough to inform me. I don’t wanna dwell much on the fact that after all this I still didn’t get my order…