Bad service

I was at pick n pay Newtown junction, I waited at the money market for more Than 10 minutes while there was no one to serve me, I end up asking the security that is the someone who can come and assist, unfortunately there was no one who came to assist me. While there were group of staff members including the store manager few steps for me they were minding their business while I waited at the money market, the treatment I received today it was not customer services related, I am very very disapointed Nd I feel thT6 my customer rights have been evaluated.