BAD SERVICE

I took my faulty bluetooth hoverboard back to Pick n Pay Hypermarket Brackenfell on the 25th July 2020. Been to the store a few times to follow up, everytime i've been to the store, the person that can assist is either on lunch or went home already, they will call me back or get back to me, took my details a few times, made copies of my entire life, i even called again yesterday because my son keeps on asking me when he will get his gift back, i called again yesterday, only to be told they will call me back before COB, to date,, no one called me back or nor one can assist me, even called back this morning, again, no answer in the department and no manager available to help, i feel this is so pathetic!!!