Bad Service

It is with regret that after being so patient with the staff of Pick 'n Pay Auckland park one had to resort to lodging a complaint just to let people know of the kind of service its staff and management provide. Today I stood in a queue by the Kiosk for 25 mins to pay for 3 items with literally 4 people in front of me. The reason for this is that a customer playing the Lottery was let in front of the queue instead of joining the back of the queue. A manager was called to assist as we could not figure out why the cashier was taking so long. When customers tried explaining to the manager by the name of Isaac that people have been in the queue for so long his response was \I must make sure the Lottery customers receive service like you as well\" The question poised at him was why does the cashier have to operate both Lottery machine and till machine for paying customers where a second employee can assist even though the till machine is linked to the Lottery machine. As a manager he didn't look for a solution but came up with excuses. I think he was just too lazy to get some to assist the cashier. Some of the staff from that branch are lazy and unhelpful!!!"