CO
Chanelle O

1 reviews | Active since Feb 2015

03 Feb 2016, 13:25

BAD Service

So, Every 3 months I go to the Pick n pay pharmacy in Ottery that also provides clinic services to get my contraceptive injection. I have been seeing the nurse there for almost 2 years and always felt welcome. Sister Mildred's service was always a pleasure! <br> On the 2/02/2016 I went for my routine injection and found that they have replaced Sister Mildred with a new nurse. I did not find any fault with this at first. I went in with a few questions and I got looked at as if I were stupid, laughed at and treated with frustration on her side (NON OF MY QUESTIONS WERE ANSWERED). She seemed so angry at the world that she hurt me while doing the injection incorrectly and I now have a swollen arm. <br> <br> This treatment is unacceptable! <br> <br> Am I supposed to go to this new nurse with my personal queries???? <br> <br> I know that I am not the only one who feels this way about the nurse as I have a few colleagues that go to her as well and they too complained about her attitude towards her work.<br> <br> Please fix the situation.<br> <br> Thank you

0
Replies (2)
Pick n Pay
Pick n Pay's reply03 Feb 2016, 14:17
Official
Hello Onkruid,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, and for the poor service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown
Customer Care

Ref Number : ***
Pick n Pay
Pick n Pay's reply03 Feb 2016, 14:17
Official
Hello Onkruid,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, and for the poor service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown
Customer Care

Ref Number : ***