bad service

On the 16/12 I went to pick n pay maponya to do some groceries. On my arrival I find that there is no big trolleys so I took basket one..i did my shopping and went to a queue to pay.when I get there there was no packer so I ask the teller if I must pack for myself and with an attitude she said yes you can see I don't have one.ohk I paid then pack my goods in that basket trolley and went to the door where I met a security<br> <br> and he stopped me and said the trolley won't go out..fair enough I asked for a big trolleys he said they r all out.so I ask what must I do now and he said I must wait till they come.he referred me to Clayton the manager and he also said I must wait..i ask that I waited a long queue to pay and now I must wait again to go out..he said yes.either u carry up items by hands or u wait.i was so upset with his respond more especially a manager.i refunded the whole trolley and drove further to Southgate were I got a good service..i won't shop in that store anymore..very upset,how can u loose R942 just for a trolley? That's poor management <br> <br> Thanks<br> Ephraim