Bad service

Online services I placed a order this morning at 11h30 it's 16h47 I never received my order when I spoke to one of your agents he told me my order will be delivered tomorrow morning and when I asked him how is he gonna compensate me he put me on hold and never talked back to me when I spoke to another agent saying my money will take 10 days to go back in my account when I spoke to the Manager Randall he is telling me I'm not the only customer I didn't call about other customers I called for myself then he asked me what do I want him to do cause their is nothing he can do what kind of a customer service is that