DH
Dominus H
1 reviews | Active since Oct 2019
08 Dec 2019, 12:17
Bad service
People can see this review as they see fit as it can be for Pick n Pay as whole or for Pick n Pay Kilburn. Last week I've sent an email via the Pick n Pay customer complaints online regarding their horrible service etc and requested to be contacted via email. I haven't been contacted yet and this is why I mentioned the above. If I'm not mistaken the complaint goes to head office and they forward it to the branch, if so why didn't they follow up on feedback or if the customer is satisfied with the results? It is again like I said, Pick n Pay don't really care about their customers whether it is branch or as a whole.
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Replies (2)
Pick n Pay's replyOfficial
10 Dec 2019, 10:18Good day Dominus,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply10 Dec 2019, 10:18
Official
Good day Dominus,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
DH
Dominus H's updateReviewer Update
10 Dec 2019, 18:09As I've mentioned in the complaint online I've marked EMAIL with a reason. Please keep it to email so that I can have proof because phoning me and telling me that you phoned me numerous times when in fact it was only once. So asside from trying to make me a **** whoever phoned me now from Kilburn PnP your attitude is a very good reflection to why your service sucks.
DH
Dominus H's update10 Dec 2019, 18:09
Reviewer Update
As I've mentioned in the complaint online I've marked EMAIL with a reason. Please keep it to email so that I can have proof because phoning me and telling me that you phoned me numerous times when in fact it was only once. So asside from trying to make me a **** whoever phoned me now from Kilburn PnP your attitude is a very good reflection to why your service sucks.