Bad service

I placed an order at pick this morning, the order went through and money was deducted from my bank account.

My order was delivered however 1 item was not in the bag. I checked the receipt it showed that the item was out of stock but they deducted the full amount. I called Pick n Pay and I spoke with Yusri, I assume that he is a Team Leader , he told me that I will get my money in 3 days.. I asked if they can’t check one of the closer stores to check if they don’t have the item , he said they can’t do that . I then asked if they can’t transfer my money into the wallet on the app and he said they can’t do that as well.

I asked him to escalate the matter because I want the item today and I do not have more money to place another order. He promised to escalate it and that I will get a call … it’s been about 2 hours , and no call from him or the escalation manager and I guess Pick ‘n Pay just don’t care as long as they get their money , they just don’t care about their customers. I need that cake today.

I will never used that Pick n Pay ASAP app, these people don’t care about their Customers. Imagine having to wait 3 days to get my money instead of them making a plan for me to get the cake because I won’t need that cake in 3 days. Please teach Yusri not to lie to customers, that bad bad customer service