1 reviews | Active since Dec 2019
Bad Service
On 29th of Nov(Thursday) at midnight, i tried to purchase a fridge online but without any success. Black Friday morning i went to our Somerset West Mall branch. The Branch Manager Mr. Neil Beukes was so polite helping me doing the online purchase. Immediately i received an email from PnP online the Order was Successfully Placed & it will be delivered on Monday the 2nd Nov after 2h00. On Sunday about mid day i received an email from PnP online i have to make an payment again, but this time its R121. 97 more & of course i did not understand why. At the same time a message from Standard Bank came threw & mins later they called to ask if i made an purchase for that amount. The gentleman than told me i have to get hold of Pnp & asked them about the extra charges. I than tried to call PnP Call Centre a few times without any luck. The Monday morning i went to our Somerset West Mall again this time spoke to Mr. Johan Kleinhans & was also very polite, told me he will try to sort it out. About 15mins later Nonpo from the call center called, i than explain to her about the whole incident, her excuse for the extra charges was that the bank will have to reverse the extra amount back into my account, which of course wasn't true. She than said she will get back to me later that day which also didn't happen. The next morning i called the Call Center & spoke to Siyanda who told me Nonpi was buzy but he will passed the message on to Nonpo. She never returned my call so afer 3h00 i called her back & that time she told me that my order has been cancelled, i than asked her to speak to a Manager, Mr. Tyron Chetty than told me he is sorry, order has been cancelled because i never made payment. I told him when i placed the order i made payment with my credit card & i received email from them saying order was successfully placed, but just because they want R121. 97 more thats exactly why the bank called. He than said there is nothing he can do about it. I than went back to our Somerset West Mall branch, Mrs. Wilma Habbelgaan was very kind, told me she will log a complaint & someone will get back to me. The next day (4th Dec) Nomfundo Ngwenya called, once again i explain the whole story again from the beginning & all she said was, she is sorry but my order was canceled & their was nothing she can do. I am so disappointed with my 1st time online purchase with Pic N Pay but very impressed with our Somerset West Mall Branch for their service.
Thank your for choosing Pick n Pay and taking the time to address your experience with us.
Please accept our sincere apologies for the poor service experienced via online shopping.
Kindly take note that online payments are only processed either the day before delivery or on the day of delivery when goods are ready to be invoiced.
The reservation amount set a side for your online order will be held by your bank and will be higher than the original online order amount to accommodate for any substitutions with your order.
Black Friday offers were while stocks last as stated on the website and once stock had run out of items customers were then contacted to be advised that their orders were cancelled due to out of stocks,
We do apologize once again for the inconveniences caused to you,
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
The Pick n Pay Team
Thank your for choosing Pick n Pay and taking the time to address your experience with us.
Please accept our sincere apologies for the poor service experienced via online shopping.
Kindly take note that online payments are only processed either the day before delivery or on the day of delivery when goods are ready to be invoiced.
The reservation amount set a side for your online order will be held by your bank and will be higher than the original online order amount to accommodate for any substitutions with your order.
Black Friday offers were while stocks last as stated on the website and once stock had run out of items customers were then contacted to be advised that their orders were cancelled due to out of stocks,
We do apologize once again for the inconveniences caused to you,
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
The Pick n Pay Team
My order was placed early morning of the Black Friday Special.
Mid Sunday i received the message to make payment. After several attempts to call the Call center & no one picked up.
The next morning (Monday), i went to our Somerset West Mall & spoke to Mr. Johan Kleinhans & THAN only Nonpo called me telling me the bank have to reverse the extra money into my account.
Their was nothing mentioned at the time about my order that was cancelled, however she did say that she will call back on that same day which never happened & if she did, this problem would have been sorted.
On Tuesday the 3rd, Tyron Chetty told me that the order was cancelled.
My reasons for being upset & dissapointed is;
No one from the Call Centre made the effort to call about the cancellation & explain the extra money involved.
The only times they did called was because of the Somerset West Branch had to call them & reminding them about my problem or when i have to called them myself.
I also do understand it was a Black Friday offer while stocks last, but than again i was between Thursday evening midnight on the website, Somerset Mall,Call centre up & till Tuesday, backwards & forwards.
I'm so confuse as to who is responsible for the extra money because the bank told me it's PnP's & Tyron Chetty & PnP Team tells me its the banks?
My order was placed early morning of the Black Friday Special.
Mid Sunday i received the message to make payment. After several attempts to call the Call center & no one picked up.
The next morning (Monday), i went to our Somerset West Mall & spoke to Mr. Johan Kleinhans & THAN only Nonpo called me telling me the bank have to reverse the extra money into my account.
Their was nothing mentioned at the time about my order that was cancelled, however she did say that she will call back on that same day which never happened & if she did, this problem would have been sorted.
On Tuesday the 3rd, Tyron Chetty told me that the order was cancelled.
My reasons for being upset & dissapointed is;
No one from the Call Centre made the effort to call about the cancellation & explain the extra money involved.
The only times they did called was because of the Somerset West Branch had to call them & reminding them about my problem or when i have to called them myself.
I also do understand it was a Black Friday offer while stocks last, but than again i was between Thursday evening midnight on the website, Somerset Mall,Call centre up & till Tuesday, backwards & forwards.
I'm so confuse as to who is responsible for the extra money because the bank told me it's PnP's & Tyron Chetty & PnP Team tells me its the banks?