Bad Service

I was at PnP Riverpark 2 Sundays ago to purchase a few things, I had a FreshLiving book and presented my smart shopper card. The cashier was struggling to ring up the (free) book and then asked assistance from a supervisor who then I assume informed the cashier the cards were offline. After removing the book from the register and no one telling me anything, and I mean no apology, no explanation, Nothing! The cashier asked to have to book back and I will need to get it some other time. I asked Amanda the supervisor what was going on, she rolled her eyes and said "the smart shopper cards are offline so ja" I then asked if there is anything she can do on their system to override the price of the book as I know next time I wont be so lucky to get a magazine. She blatantly ignored me and looked the other way.

I am disgusted at the level of service and disrespect received from a supervisor. Firstly she did not greet as she approached the tillpoint, offered no explanation as to what was happening, no empathy and no apology.