Bad service

On the 7th of March 2020 I went to Pick n Pay at ILLANGA mall to buy some food and also withdraw money. On my arrival to the counter I told them that I also want a cashback of R1000 and I was using intellimall card which we were supply by NSFAS as a part of the bursary for book allowances and incidental allowances. One of the lady told the person on the till not to use the card, saying it switches of their system.

So I asked them how am I gonna get help, and they said there is nothing they can do. I explained to them that they said we can use our cards at their outlets and still they refused until I requested to speak to their manager.

The manager came and I explained my situation to him and he seemed so clueless and again that lady told him that our cards intellimali cards switches off their system and he said to me I must try to go to another Pick n Pay without trying my card. I explained to him that I've been using Pick n Pay all the time to withdraw and he refused.

I asked him if he is aware about the agreement of NSFAS and Pick n Pay and he said yes, and I also asked him what corrective measures he took as a store Manager to adress this problem, he said he didn't yet ask their regional office what to do We suffering those ladies at the till whenever we want to withdraw our money they give us attittude as if we borrowing it from them, whenever we want to withdraw money they will say I don't have money and wgen you go to another till same things apply.

To me it seems that the Manager is *********** and he can't take a decision to find a solution about the problems that happens in his shop and instead he so inconvience the customers by sending them to other oulets to sort his problems.

Illanga mall is next to where I stay and if he send me to other places it wastes my time. Please Pick n Pay head office try assist him by sending him to training so that he can able to make informed decisions.