Bad service
The service at this pharmacy has deteriorated badly over the last few weeks. I will be sure to move all my scripts elsewhere as soon as I can if service doesn't improve. The other day there were 5 staff members in store but only one was assisting the public. All the other staff were on the phone or busy on the computer and one in the back office. Two long queues had formed but they didn't seem to care.
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Pick n Pay's replyOfficial
28 Jan 2019, 10:08Good day Lestyn,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voice mail therefore a message was left for you.
We are currently unable to escalate your complaint as you have not provided us with the store/ pharmacy name.
Kindly forward us the store name and elaborate on your experience to enable us to address your concerns with our team.
Email: ***
Number : ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha VenketasPick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voice mail therefore a message was left for you.
We are currently unable to escalate your complaint as you have not provided us with the store/ pharmacy name.
Kindly forward us the store name and elaborate on your experience to enable us to address your concerns with our team.
Email: ***
Number : ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha VenketasPick n Pay Team
Best regards,
Pick n Pay's reply28 Jan 2019, 10:08
Official
Good day Lestyn,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voice mail therefore a message was left for you.
We are currently unable to escalate your complaint as you have not provided us with the store/ pharmacy name.
Kindly forward us the store name and elaborate on your experience to enable us to address your concerns with our team.
Email: ***
Number : ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha VenketasPick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voice mail therefore a message was left for you.
We are currently unable to escalate your complaint as you have not provided us with the store/ pharmacy name.
Kindly forward us the store name and elaborate on your experience to enable us to address your concerns with our team.
Email: ***
Number : ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha VenketasPick n Pay Team
Best regards,