Bad Service
Worst service ever.... Not only is the staff at Highveld Mall PNP Rude but they have no clue how their own systems wor**** I wanted to pay using my sticker vouchers but apparently the amount has to be exactly R100... talk about the fine print!! and then after adding airtime (which I hardly ever buy or use) 3 different people had to come help with the voucher purchase only to tell me the system is offline I must ma come back later!!! We are regular PNP customers but after my experience today I would rather drive a bit further and go to Spar!! very very dissapointed in PNP
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Pick n Pay's replyOfficial
16 Nov 2018, 17:43Good day Elaine,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Best regards,
Pick n Pay's reply16 Nov 2018, 17:43
Official
Good day Elaine,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Best regards,