Bad Service

On Friday 24 November 23 I placesd an online order at 3AM. ON ***6. Delivery time was ci died between 07h30 and 08h00. Around 07h00 my order was cancelled as the item was out of stock. I need ro understand why an item which is available online is not available. O was advised via email that the item was not available however the message via email received via email was too late to respond for an alternative or replacement. At around 07h00 I called Pick n Pay . Shakeerah answered after xplaining my situation sh3 said I must call Pick n Pay ASAP. after asking for the number she said that she does not have the number. After persistence for the number she put me on hold for approximately 5minutes. I decided ro put the phone down and called again. Shakeerah answered again. Ask her for the number she said rhe number is at the back of my shopper . Asking for the number she said she doesn't have rhe number and don't need to have the number as she only answers the phone and dropped the call. That wasn't all going back on to my app . I saw my funds were reversed except for the fee and a tip that I add for the driver. I need to k on WHY should I pay delivery fee and a TIP for good that was not delivered . I need the full amount to be refunded which is still not in my account. I am extremely disappointed in the service and treatment and will definitely not make use of this online facility . Extremely dissatisfied and unhappy customer