1 reviews | Active since Jul 2016
BAD Service
Cashier named Khumoetsile told at cigarette counter refused to help me with withdrawal of money telling me she cannot give ne the money as it is her change. She referred to the till next to her but when she opened her till to help her colleague pay, I saw money. Then i asked her why she refused to help me said that it is change money.
She didn't wanna help me probably because she wanted to help her colleague. As i was asking her questions she removed her name tag.
BAD SERVICE REALLY, WHY NOT HELP ME AND ASK FOR CHANGE LATER?
On top that her Supervisor, Mary was at her defend saying there is no money meanwhile there was money but apparently it is "change" which has nothing to do with me as I am a customer bringing business to PNP. Mary was unprofessional in the way she handled the matter.
A gentleman by the name of Brighton made them help me at the very till that didn't have money. Great manager s****s from Brighton and he even apologised which Mary and Khumoetsile failed to.
Good day Daniel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Daniel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
