1 reviews | Active since Apr 2016

07 Mar 2018, 11:35

BAD SERVICE!!!!!

I am so upset right now. I came to Pick n Pay Maponya to buy Pastel sheets and when I got to the isle they were R34.99 however at the till it was R42. I told the cashier Nonhlanhla Mkhize that I will pay what they have advertised. She told me to come with her to the isle so she can see for herself...i followed her. She told me that all the different pastel pads have the wrong prices. Now with a very irritated tone , she asked "What do you want me to do"...judging from the tone she used on me, I asked what does she mean and is that how to talk to a customer?! She just lost it...i requested more than 3 times for her to stop shouting at me. I told her shes upsetting me even more and she told me I'm annoying her. I AM SO UPSET!!! We go to white dominant stores and are treated with respect but our fellow Black African people treat us like used toilet paper.

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Mar 2018, 15:01
Official

Good day Thabisile,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

Your complaint has been escalated via your Facebook post.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,