bad service

My mom bought a hamper at pick n pay in Dobsonville in December and they did not have 5 kg Brown sugar and they took her name and number. She went there several times and they said they had no stock now 2018 she goes they want a slip. How cruel can these people be my mom paid for the sugar she gave them her name and number and she does not have the slip so that means her money is gone just like that. I plan on exposing this store they won't get away with man in my mama a fool. Sh is not working and the last cent she used they ar reaping her off no I won't let them. I don't think if it was a white lady they were going to do this they sont respect people and I think they think blacks don't know their rights I will really expose then not might be suagar but she used her money.