TP
THEOLA P

1 reviews | Active since Feb 2012

01 Feb 2018, 17:32

BAD Service

Placed an online order on 28Jan18 but to date (01Feb18) no delivery. Received a text message to say that the order was processed and would be delivered between 10am and 11am on 30Jan18 - no delivery. Tried the Call Centre and Online Shopping numbers (don't even bother - there is just no way to get hold of anybody). Eventually contacted the Plattekloof PnP - have to admit the manager was very helpful... but still no delivery. Received a phone call from Customer Care this morning (01Feb18) agreeing that the items would be delivered at 2pm... its 5:30pm and I'm still waiting... Guess its the last time that I would buy anything online from PnP again.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Feb 2018, 08:22
Official

Good day Theola,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate Online Shopping experience.

We are following up on your order and will revert with feedback.

Kind Regards

Anwar Moideen

Best regards,