Bad service

We purchased an Aim electric freestanding fan from Pick 'n Pay Gezina Jacaranda Centre 8 November 2016.

The product was taken back to the supplier as there was an electrical problem during December 2016. The product worked when it was tested by the Pick & Pay representative. He advised that we need to keep the product as we have a year warrantee. Needless to say the product is currently not working and Pick & Pay advised that they will send the product in for repairs. To date no 2 weeks later no response form Pick & Pay. Either they replace of refund.....no rocket science.