sS
siyabonga S

1 reviews | Active since Jan 2015

23 Aug 2015, 16:44

Bad service

On the 23 August 2015 it was on Sunday, i went to buy groceries at wonder park pick n pay. when i got to the cashier the beef that i bought had no price tag and it was before the closing time(15:45) i was with small children two of them. I was told to go back n weigh my beef meat n i left my other child next two the trolley. The cashier who was helping me had a packer but because it was nearly knock off time for the stuff no one cares for no one. when i got to the butchery there was no one at the butchery n i was told they already went home. i was surprised cause the store officially closed at 16:00. i had to go back to the cashier who sent me without assistance and when i try to ask for some help from other pick n pay stuff they told me they don't know the code for the butchery. when i got back to the cashier who assisted me, my child was missing a 7 year old boy. i had to look for him with no assistance from anyone and i eventually found him outside the Mall. i think this situation could have been avoided if pick n pay stuff were of assistance they really let me down. the packer was suppose to go and weigh the beef at the butchery and not to send me while i was with kids.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Aug 2015, 10:38
Official
Hello bayaz,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***