Bad service

On the 26th of March I bought the Kenwood hand mixer that comes with a bowl , I couldn’t use it on the day but I wanted to use it last week on Wednesday I put all my ingredients and when I switched it on it was making a noise, the blades were touching each other and were not reaching the bottom of the bowl, and the bowl was not rotating I then realised that there is a fault on the machine, I disconnect everything, clean the machine and put everything back in the box and then I borrowed on from my friends so that I can finish the order that I was busy with as I bake cakes and cupcakes for customers. Yesterday on the 02 May 2022 I went to the store where I bought it, I explained the problem to the lady who works at returns and she called the Appliance manager (an Indian guy) ,he came and ask what it the issue, I then explained to him that I have returned the machine and also explained to him that I wanted a refund as I don’t want the machine anymore( I will buy a bigger size due to the orders that I currently have) , he said he cannot give me refund as they don’t have technician on the day as it is a holiday and the technician have to check it and then if its faulty then they will refund me which can take between 10 to 14 days. Due to me running a business and needed the money to add up to the bigger machine I wanted to buy I requested to speak to the store manager , a manager came by the name of Christiaan Sibisi ( Black African man), he came with attitude and order the lady who was assisting me to book the machine for assessment without even wanting to hear my side of the story

I end up calling Pick n Pay call centre and I spoke to one of the consultant and he log a call and gave the ref as he could not get hold of the store manager in Hyper By The Sea

I’m not happy about the service I received yesterday and I still want my refund, when I buy this machine they never opened the box and test if its working , if Pick n Pay have issues they must resolved it between the store and the supplier , I’m the customer and the service I received yesterday was very bad and I’m not sure if it was a different race was going to be treated the same.